In Ublux, we aim to anticipate any possible questions, doubts, or inquiries that may arise in your use of our tool. To this end, we have created this document. Nevertheless, our customer support department is at your disposal to assist you with any needs or concerns.
The Ublux system allows you to perform two types of transfers:
- Attended Transfer: The system will initiate a call between extensions, where the agent can first speak with the recipient colleague and then transfer the call to the customer.
- Blind Transfer: The system will directly transfer the call to the chosen extension.
Is it possible to transfer a call to my mobile phone?
Ublux enables you to add quick dials as contacts. If you have a call with a client and would like to transfer it to your mobile phone, follow these simple steps:
- For a physical phone: Add a quick dial as a line key and transfer the call directly.
- For Webphone: Add your mobile number as a contact and transfer the call directly.
Certainly, Ublux's virtual receptionist option can be customized to meet your company's specific requirements. You can set schedules, specify who receives calls, create call forwarding rules for holidays, and more. There are numerous options available to meet your business needs. We recommend reaching out to our customer support team to collaborate on this process.
Yes, this is possible. You can configure call forwarding from the Ublux admin panel. Navigate to "Extensions > Dial," select the pencil icon for the extension you wish to change, and proceed by selecting the "Forward to external number" option. Be sure to enter the number with the +34 prefix and save the changes. This way, you will have call forwarding set up to the chosen number, whether you are away from your desk, traveling, or unable to answer the call on your computer.
Ublux allows you to use different outgoing numbers for each phone. If you have multiple phone lines and want to use one for incoming calls and another for outgoing calls, follow these steps in the admin panel:
1. Go to "Phones."
2. Select the phone you want to modify.
3. Click on "ID Caller" and choose the desired number.
4. Save the changes and repeat the process for other phones as needed.
In the admin panel:
1. Go to the "My Numbers" section.
2. Choose the line you wish to modify.
3. Navigate to the "Voice" option and click the green button.
4. In the outgoing box, you can decide whether calls should go through the call flow (virtual receptionist) or directly to a specific extension.
5. In the first option, choose between call flow or extension. After making your selection, in the next option to the right, you can pick the call flow you want to use (previously configured) or the extension where all calls should be directed (previously configured).
You can access missed or unanswered calls in our admin panel under "Logs & Reports > Call Log." This section allows you to filter calls by days, hours, incoming or outgoing calls, or calls from a specific agent, providing you with the information you need. You can also download this data as a CSV file. Additionally, you have the option to receive notifications for missed calls, unanswered calls, or delayed responses via email for immediate access and response.
Yes, you can create a Voicemail extension. When configuring the virtual receptionist, you can set up a voicemail for calls received outside of business hours or for calls that go unanswered. Messages received in the voicemail are sent to your email.
For any further assistance, our Technical Support department is available through various channels.
📧 soporte@ublux.com / support@ublux.com
📞 +1 305 363 1220
📲+1 305 363 1220 (WhatsApp)
